Say hi
A human actually reads this
Question about an order, a gift deadline, or whether something is food-safe? Ask away.
- hello@meltnook.com
- Mon–Fri, 9am–6pm ET
- We reply within one business day
Escreva para hello@meltnook.com e uma pessoa - não um robô - responde em até um dia útil.
Se for sobre um pedido, ajuda incluir: o número do pedido e uma foto, se algo chegou danificado.
Before you write
The quick answers
Still unsure about something? Write to us — a human replies within one business day.
Ask us anythingTracking lands in your inbox the moment it ships. If it's been more than 5 days, write to us and we'll chase it.
Yes, if the parcel hasn't left the studio. Message us with your order number as soon as you can.