Say hi
A human actually reads this
Question about an order, a gift deadline, or whether something is food-safe? Ask away.
- hello@meltnook.com
- Mon–Fri, 9am–6pm ET
- We reply within one business day
Écrivez-nous à hello@meltnook.com : une vraie personne — pas un robot — vous répond sous un jour ouvré.
Si c'est à propos d'une commande, pensez à indiquer votre numéro de commande, et une photo si quelque chose est arrivé abîmé.
Before you write
The quick answers
Still unsure about something? Write to us — a human replies within one business day.
Ask us anythingTracking lands in your inbox the moment it ships. If it's been more than 5 days, write to us and we'll chase it.
Yes, if the parcel hasn't left the studio. Message us with your order number as soon as you can.