Say hi

A human actually reads this

Question about an order, a gift deadline, or whether something is food-safe? Ask away.

  • hello@meltnook.com
  • Mon–Fri, 9am–6pm ET
  • We reply within one business day

Escríbenos a hello@meltnook.com y una persona - no un bot - responde en un día hábil.

Si es sobre un pedido, ayuda incluir: tu número de pedido y una foto si algo llegó dañado.

Before you write

The quick answers

Still unsure about something? Write to us — a human replies within one business day.

Ask us anything

Tracking lands in your inbox the moment it ships. If it's been more than 5 days, write to us and we'll chase it.

Yes, if the parcel hasn't left the studio. Message us with your order number as soon as you can.